سياسة الاستبدال أو الاسترجاع

Return and Exchange Policy – iQ Home At iQ Home, we are committed to providing a reliable and comfortable shopping experience, and therefore we offer you a return and exchange service according to the following conditions: First: Conditions for returning the product • The product must be in its original condition and unused. • All contents must be complete: box – accessories – user manual. • In case of a clear manufacturing defect, the product will be replaced or the customer compensated without any charges, and the store will handle shipping the product. • The customer has the right to request a return or exchange within 7 days from the date of receipt. • No returns or exchanges will be accepted after this period. Second: Products not eligible for return or exchange • Opened or used products. • Products that have been damaged due to misuse or incorrect installation by the customer. • Any malfunction caused by external maintenance or adding incompatible accessories. • Breakage or scratches after use. • Locks that have been opened, operated, or installed on the door. Third: Important notes • If payment was upon delivery, the amount will be refunded to the customer’s wallet inside the store and can be used later. • Return requests will be responded to within 24 hours. • The refund or replacement amount will be returned within 5 to 14 working days after the shipment arrives at the store. Fourth: Customer responsibilities • The store is not responsible if the lock size is not suitable for the door due to measurement errors by the customer. • The customer must ensure the measurements match before completing the order. • If the reason for the return is from the customer (such as change of mind – order mistake – no longer needed), the customer bears the shipping costs for both directions (usually 27 + 27 riyals). Fifth: Return request method When requesting a return or exchange, please provide us with the following information via WhatsApp: • Customer name • Order number • Product to be returned/exchanged • Quantity • Reason for return Sixth: Cases accepted without charges • Receiving the wrong product. • Receiving a damaged product or one with a manufacturing defect. In these cases, all fees are on the store.